Usage & Billing
This page contains general information related to the usage and billing of your Strapi Cloud account and projects.
Strapi Cloud offers a free 14 days trial for all new accounts, and 2 paid plans: Pro and Team (see Pricing page). The usage-based pricing for Strapi Cloud is based on the following criteria and limits:
|500GB per month
|1,000GB per month
|7 days retention
|7 days retention
|3 pending releases
|3 pending releases
- Seats are the maximum number of users that can access the Strapi admin panel.
- Database entries are the number of entries in your database.
- Assets storage is the amount of storage used by your assets.
- Assets bandwidth is the amount of bandwidth used by your assets.
- API requests are the number of requests made to your APIs. This includes requests made to the GraphQL and REST APIs.
- Releases are the maximum number of pending releases that can be created.
Seats represent the maximum number of users that can access the Strapi admin panel. Each plan comes with a default number of seats.
You can add more seats either by upgrading to a higher plan, or manually adding individual seats as desired. Seats can be added from the Account Settings (see Edit subscription).
There is however a maximum number of seats that can be added per plan:
Billing is based on the usage of your Strapi Cloud account and projects. You will be billed monthly for the usage of your account and applications. You can view your usage and billing information in the Billing section of your Strapi Cloud account.
If you exceed the limits of your plan for API Requests, Asset Bandwidth, or Asset Storage, you will be charged for the corresponding overages.
For example, if you exceed the 500GB limit in asset bandwidth of the Pro plan, you will be charged for the excess bandwidth at the end of the current billing period. Overages are not prorated and are charged in full.
Overages are charged according to the following rates:
|$1.50 / 25k requests
|$25.00 / 100GB
|$2.00/GB per month
Projects may end up in a Suspended state for various reasons, including: not paying the invoice, exceeding the limits of your free trial plan, or violating the terms of service.
If your project is suspended, you will no longer be able to access the application or trigger new deployments. You will also be unable to access the Strapi admin panel.
You can view the status of your project in the Projects section of your Strapi Cloud account and you will be notified by email.
If you do not resolve the issue within 30 days, your suspended project will be deleted and all data will be permanently lost. To avoid this situation, you will be sent a first email when your project becomes suspended, then another email every 5 days until one week left, to remind you to solve the issue. The last week before the deletion of the project, you will be sent 3 more emails: 6 days, 3 days and 1 day before your project is finally deleted.
Project suspension after subscription cancellation
If you don't pay the invoice, the subscription of your project will automatically be cancelled and the project will be suspended. You can reactivate the subscription through the billing modal (see Edit subscription).
- Log into the billing modal and go to the Subscription details of the subscription associated with the suspended project. You should see a warning message confirming that the subscription was canceled for the following reason: "Not Paid".
- Go back to the homepage of the billing modal, listing subscriptions and billing options.
- Go to Payment methods and add a new, working card to pay the invoice. As soon as the invoice is paid, your project will automatically be reactivated.
Project suspension for other reasons
If your project was suspended for reasons other than unpaid invoice leading to subscription cancellation, you may not have the possibility to reactivate your project yourself. You should receive an email with instructions on how to resolve the issue. If you do not receive the email notification, please contact Strapi Support.